Duty Manager

Start: ASAP

Salary: £10.25ph pre-Midnight / £15ph after

Deadline: 14 August – please send your CV and cover letter to Keelan (keelan@villageunderground.co.uk). Subject Line: Duty Manager

Job description: Duty Manager

Reporting to the Operations team, the post holder will assume the responsibility for managing the individual events from open to close at Village Underground. You will manage the staff and the atmosphere of the night and ensure that our customers receive a positive customer experience from our front of house team. You will be the first point of contact for staff and official visits during trading hours.

Nightly Duty Management:

Opening and closing the venue and overseeing the atmosphere, sound quality and ambience of the night
Completing an accurate detailed report of the night
Ensuring the venue and décor set up according to promoter agreements
Nightly float set up where we are setting up bar, door and cloakroom
Taking overall responsibility for nightly searching, door policy and door set up
Ensure the smooth running of the front door ensuring quick and friendly entry for all customers
Supervision and logging of any ejections from the venue or customer refusals
Management of guest list and VIPS
Brief all staff on their responsibilities pre opening and on shift
Cashing up of all tills and drop sheet reconciliation at the end of the night
Ensure the completion of incident reports relating to all incidents

Other responsibilities:

Ensuring Health and Safety policies and practices are adhered to across the venue for staff and customers
Liaise with Hackney Council or Licensing Officers when necessary.
Being a point of contact for London Fire Brigade Inspections if they occur during trading hours.
Work and supervise across multiple teams within the venue including bar, security, technical and cloakroom staff.
Person Specification:

Necessary:

The successful candidate will have gained substantial experience working in a similar environment.
You will need to have a strong management background which has focused on team development
You will be able to demonstrate that you have developed excellent people management skills and that you can motivate and build a good team environment which is relaxed yet productive
Due to the nature of the role and the last hours involved you will need to be used to and enjoy working in a late night environment
You will be driven and ambitious
You will be well presented and have an outgoing personality
You will be a creative and organised team player
You will have a proven track record in the late night industry
Under the licensing act 2003, you will be required to apply for a personal License which may require you to supply the licensing authority with details of any unspent convictions
Dedication to fostering diversity and representation, with a shown ability to work with people from a wide variety of backgrounds.

Helpful:

(Desirable) experience in working on women’s safety schemes
Knowledge of various London night time schemes (e.g. Good Night Out, Women’s safety charter,…)
You will have a good knowledge of stock management and cost control measures
A good knowledge of health and safety requirements
Liquor, premises and personal license knowledge is helpful

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