An amazing opportunity to join the Events Team at Village Underground.
Village Underground is a multidisciplinary venue presenting live concerts and electronic music events alongside theatre, performing arts and visual arts. Each year, VU has an attendance of over 150,000 people, stages more than 500 performances and works with more than 1500 artists – including Four Tet, Charli XCX, Blondie, Jeff Mills and so many more. Upcoming shows include Arlo Parks, Fred Again.., Hak Baker, Porridge Radio, Bradley Zero, Kampire, Fideles and much much more.
Reporting to the Venue Manager, the post holder will assume the responsibility for managing the individual events from open to close at Village Underground. You will manage the staff and the atmosphere of the night and ensure that our customers receive a positive customer experience from our front of house team. You will be the first point of contact for staff and official visits during trading hours.
Roles and responsibilities
Nightly Duty Management
Opening and closing the venue and overseeing the atmosphere, sound quality and ambience of the night
Completing an accurate detailed report of the night
Ensuring the venue and décor set up according to promoter agreements
Nightly float set up where we are setting up bar, door and cloakroom
Taking overall responsibility for nightly searching, door policy and door set up
Ensure the smooth running of the front door ensuring quick and friendly entry for all customers
Supervision and logging of any ejections from the venue or customer refusals
Management of guest list and VIPS
Brief all staff on their responsibilities pre opening and on shift
Cashing up of all tills and drop sheet reconciliation at the end of the night
Ensure the completion of incident reports relating to all incidents
Ensuring Health and Safety policies and practices are adhered to across the venue for staff and customers.
Liaise with Hackney Council or Licensing Officers when necessary.
Being a point of contact for London Fire Brigade Inspections if they occur during trading hours.
Work and supervise across multiple teams within the venue including bar, security, technical and cloakroom staff.
The successful candidate will have gained substantial experience working in a similar environment.
You will need to have a strong management background which has focused on team development
You will be able to demonstrate that you have developed excellent people management skills and that you can motivate and build a good team environment which is relaxed yet productive
Due to the nature of the role and the last hours involved you will need to be used to and enjoy working in a late night environment
You will be a creative and organised team player
You will have a proven track record in the late night industry
Under the licensing act 2003, you will be required to apply for a personal License which may require you to supply the licensing authority with details of any unspent conviction
Dedication to fostering diversity and representation, with a shown ability to work with people from a wide variety of backgrounds
Experience in working on safe spaces schemes (e.g. Good Night Out, Women’s safety charter,…)
Knowledge of various London night time schemes
A good knowledge of stock management and cost control measures
A good knowledge of health and safety requirements
Liquor, premises and personal license knowledge
Hourly rate £15 per hour
Benefits Free entry to our events (VU & EartH – depending on availability) + discounts at both VU’s and EartH’s bars. Participation in all company meetings and possibility to shadow other members of the team (Programmers, Marketing,…).
Start date ASAP
Please email firstname.lastname@example.org with your CV and a cover letter explaining why you wish to apply for this position, describing how your experience relates to the position, and explaining and giving examples as to how you meet the required skills and abilities. Subject line: Duty Manager.