Terms & Conditions
WHO WE ARE
www.villageunderground.co.uk is operated by Village Underground Ltd.
Registered office Village Underground, 54 Holywell Lane, London, EC2A 3PQ
Company Registration Number 5234474
VAT Registration Number 941707326
USING OUR WEBSITE
By using our website you agree to be bound by these Terms & Conditions.
By logging on, you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via the Village Underground site or your access to it.
WARRANTY AND LIABILITY
All information made available on this website is provided for information purposes only. Village Underground gives no warranty to the accuracy of the information and accepts no liability to any person for loss or damage incurred as a result of reliance upon material contained on this website by you or any third party.
No part of this website may be reproduced by any process without written permission from Village Underground. The trade marks and logos displayed on this website are the property of Village Underground, except in cases where we are promoting a brand, label or event or demonstrating working affiliation with a company – where property rests with them. Our trademarks and logos cannot be used without our prior written consent.
The personal data you provide Village Underground will be stored securely in accordance with the General Data Protection Act.
This data allows us to process your transactions and keep you informed of important information related to your booking. We will only disclose your information to third parties when it is necessary to provide these services.
We occasionally analyse anonymous booking data to gain a fuller understanding of our audiences and/or help us work more effectively with our partners.
We may occasionally contact you to ask for feedback about your experience at the Village Underground. With your consent, we will also contact you about upcoming events and projects.
We will never sell, rent or trade your personal data with any third party for marketing purposes without your consent.
What information do you collect and where are you storing it?
– If you receive our newsletters: Village Underground collects names and email addresses from people who want to subscribe to our newsletters. This is stored securely on MailChimp. If at any time you decide you don’t want to receive them, it’s easy to unsubscribe, just hit the button at the bottom of any newsletter.
– If you buy a ticket to one of our shows: We store your name, email and postcode. These details are securely stored in MailChimp.
– If you are putting on a show or event at VU, performing at VU, or working with us to produce an event at VU: We store the contact details you give us in our shared calendar event production system which is hosted on Digital Ocean, a secure cloud server. We do this in order to liaise with you about your event. This is then removed after 12 months.
In order to minimise the impact on your privacy, we will never knowingly collect more personal data than is strictly necessary to perform the activities described in this here policy.
We try our best to ensure that adequate technical and organisational measures are in place to protect the security of any data we store. We are also always looking to develop and update our practices – please contact [email protected] if you’d like further information and/or to discuss.
How we use your data for our own market research
We use a number of techniques including market research and audience profiling techniques to help us understand our audiences and potential audiences. This includes gathering information from you to give an insight into your interests and inclination to attend events at Village Underground.
We do this because it allows us to understand our audience members and the people who support us, and helps us to send appropriate communications and make appropriate requests to those who may be able and interested in attending or giving more than they already do.
What if I want to see the information you have on me?
We’re happy to provide you with details of the personal information we are holding about you at any point in time. If you want to access the data we hold on you, please contact us here: [email protected]
Unfortunately, data transmission over the internet is not guaranteed to be 100% secure, but we do take appropriate steps to protect the security of your personal data.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in villageunderground.co.uk, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. Our status (and that of any identified contributors) as the authors of material on villageunderground.co.uk must always be acknowledged under the Creative Commons Share With Attribution licence.
CONDITIONS OF SALE
TICKETS AND OTHER SALES
Village Underground only sell their own allocation of tickets for events via either See Tickets or Resident Advisor. External promoters might provide ticket links for allocations via different ticket retailers. Ticket purchases, refunds, issues and queries are all governed by the terms and conditions of the relevant ticket agent.
Village Underground will not take responsibility for the validity of tickets purchased from unauthorised agents or other sources.
Village Underground is not liable for any tickets that are lost or stolen.
Village Underground reserves the right to make alterations to the advertised programme at any time and without advance notice.
Village Underground and event promoter are not liable for any personal travel, accommodation or hospitality arrangements made relating to the event or the cancellation of any event.
We advise against coming to a sell-out performance at Village Underground without a ticket. If you do come to Village Underground without a ticket, we strongly advise against buying from touts that operate in the area, whose tickets may be fraudulent.
Tickets must not be sold for profit or commercial gain by any outlet other than Village Underground or one of its authorised agents.
Failure to comply with these Terms & Conditions will make your ticket and transaction void.
All bookings made through our main ticket providers See Tickets and Residents Advisor will carry a per-order fee.
External promoters or producers may also sell tickets through their own channels with different booking fees.
By attending an event, you consent to being photographed or filmed as a member of the audience, and you consent to resulting materials being used for commercial distribution, publication and Village Underground communications, without payment or copyright.
Village Underground reserves the rights to require and electronically verify photographic ID, and to search visitors on entry and exit, as conditions of admission
The management reserves the right to refuse admission to and/or eject any person appearing to be intoxicated, under the influence of drugs, or otherwise behaving dangerously or inappropriately. No refunds will be given under these circumstances.
To ensure safety, we may conduct security searches of clothing, bags and all other items on entry and exit and reserve the right to confiscate items which may cause danger or disruption to the event or others.
Glass containers, cans, chains and other large, heavy or sharp objects are not allowed in the venue.
Audio and video recording equipment is not allowed in performance areas without prior consent from the artist and venue. Village Underground reserves the right to insist that such equipment is left in the cloakroom.
You are responsible for your belongings when attending an event. Village Underground accepts no responsibility for any personal property brought to the venue.
Smoking is not permitted inside Village Underground.
Events may be age restricted and it is the responsibility of the ticket holder to check before purchasing.
Pets are not allowed in Village Underground. Assistance animals are permitted.
Village Underground requests that all audience members leave the venue quietly at the end of the performance.
Unless otherwise stated, under 16s must be accompanied by an adult.